Terms and Conditions

KALAMAZOO STORE FIXTURES TERMS AND CONDITIONS OF SALE:

PRICING:
PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.
While every effort is made to prepare our catalogs and Web Site as accurate as possible, manufacturers may go up or down after publication and pricing will adjust accordingly.

USED ITEMS:
USED ITEMS ARE SOLD 'AS IS'
KALAMAZOO STORE FIXTURES purchases store fixtures nationally, and these fixtures are meticulously inspected before resale. Every effort is made to get the best quality used fixtures to our customers. Items are used however, and no claims are made that these items will be totally free from defect. Customer understands that used items are as described, USED.

SHIPPING:
CUSTOMER PAYS ALL SHIPPING CHARGES.
All shipments are shipped FOB from all locations. Kalamazoo Store Fixtures does not set or control freight rates. We try to ship the most economical way, usually UPS or Federal Express Ground. When orders exceed UPS and FedEx Ground limits on size or weight we then ship Motor Freight or Common Carrier (PREPAID AND ADDED TO THE INVOICE). Shipments to Alaska and Hawaii are shipped UPS 2nd Day Air or FedEx. Sorry we do not use Parcel Post or Bus as a method of transport.

TERMS:
WE ACCEPT VISA, MASTERCARD, PAYPAL PAYMENTS, CASHIER'S CHECK OR MONEY ORDER. WE DO NOT SHIP COD

RETURNS:
NO RETURNS WITHOUT PRIOR AUTHORIZATION FROM CUSTOMER SERVICE.

1. Returns must be in original carton and be in new condition as determined by Kalamazoo Store Fixtures

2. Custom orders, Special orders, Imprint orders, Close-outs, and used items are NOT RETURNABLE.

3. Merchandise drop shipped - Factory return policy applies.

4. Merchandise may be returned within 30 days of invoice with a 10% restocking fee. (received in Kalamazoo, MI within 30 days of invoice). Merchandise received 31-60 days from invoice will incur a 25% restocking fee. NO RETURNS AFTER 60 DAYS.

5. CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING CHARGES ON RETURNS (OUTGOING AND INCOMING).

6. Physical return address: 1019 Schuster ST, Kalamazoo MI 49001

DAMAGED MERCHANDISE:
MUST BE REPORTED WITHIN 15 DAYS OF RECEIPT (CARRIERS WILL NOT HONOR CLAIM AFTER 15 DAYS).

RECEIVED VIA DHL OR FEDEX: When merchandise is discovered damaged after opening - call Kalamazoo Store Fixtures immediately to report damage. DO NOT RETURN MERCHANDISE YOURSELF. Keep original carton and all packing materials.

RECEIVED VIA MOTOR FREIGHT: If delivered damaged,note damaged on both the drivers copy and your copy and have the driver sign both copies. YOU CAN NOW FILE CLAIM WITH THE CARRIER. If concealed damages are found, keep the carton and call the carrier for an inspection report. If we can be of any service to help file claims call our customer service.DO NOT REFUSE OR RETURN DAMAGED GOOD'S TO US.

BACK ORDERS:
IF OUT OF STOCK WE WILL BACK ORDER UNLESS OTHERWISE REQUESTED NOT TO.
Separate shipping charges will be billed with each shipment.

HANDLING CHARGES:
WE WILL GLADLY FILL ANY SIZE ORDER.
ALL ORDERS LESS THAN $25.00 WILL BE SUBJECT TO A $3.00 HANDLING CHARGE.
$2.00 HANDLING CHARGE PER BOX ON ALL UPS AND FEDEX SHIPMENTS.